Finding silent residents with data: CHP’s approach to damp & mould

Finding silent residents with data:

CHP’s proactive approach to damp & mould under Awaab’s Law

25th March 2026 | 11:00 - 12:00

With the introduction of Awaab's Law, social housing providers face strict repair timelines, rising damp and mould reports and growing compliance pressure. A complaint-led system leaves “silent” residents at risk and exposes organisations to costly disrepair claims.

In this Switched Online webinar, CHP shares how they implemented a data-led damp and mould triage model to proactively identify risk, diagnose root causes and deliver the right fix, first time, powered by Switchee.

Results include:

75% engagement rate across high-risk damp and mould households
44 homes triaged remotely, avoiding unnecessary visits
10 previously unidentified cases uncovered, including major ventilation failures
Targeted support for vulnerable, hard-to-reach residents

Emma Bitting, Senior Customer Success Manager, Switchee

Emma joined Switchee’s Customer Success Team in 2022. With 20 years of experience in marketing and communications, most recently in digital marketing, she truly understands the importance and impact of effective, relevant, and engaging communication.

Emma delivers successful, quantifiable outcomes by working in partnership with Switchee’s Social Housing customers. She helps ensure integration of Switchee data into day-to-day operations to make quantifiable, data-led decisions, whilst understanding the challenges faced by Housing Associations and Local Authorities.

She is passionate about improving the lives of those living in social housing, believes in the power of data to make the invisible visible, and the need for transformation to shift from a reactive to a proactive approach in the management of social housing.

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