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Preparing for what’s next: 

A conversation on regulation, resident safety, and how data is shaping housing operations    

26th Aug 2026 | 11:00 - 12:00

Join Emma Bitting, Senior Customer Success Manager at Switchee, and Joe Williams, Executive Director of Customer Service, for a live discussion on the key challenges shaping the housing sector today.

With nearly 20 years of experience across frontline and executive housing roles, Joe will share insights on evolving consumer regulation, Awaab’s Law, resident experience, and how housing providers are using data and innovation to build more proactive, resilient services.

Together, they’ll explore how organisations can prepare for growing operational pressures while balancing resident needs, compliance, and long-term investment priorities.

Register now to join the conversation.

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Our speakers

Joe Williams,  Executive Director of Customer Service, SettleParadigm

Having been in the sector for nearly 20 years, I’ve gained invaluable experience from frontline roles through to the executive position I hold today. Currently, I am focused on integrating services as part of a merger for Settle Paradigm.

I’ve learnt a great deal from residents and colleagues in my time in housing, and I am a passionate advocate of driving improvement in resident experience, professionalising the sector and increasing the availability of high-quality, affordable homes to tackle the housing crisis. 

I’m looking forward to sharing and learning from colleagues in the sector - as it’s only through working together that we can meet the challenges ahead.

Connect with Joe on LinkedIn

Joe Williams
Emma Bitting

Emma Bitting, Senior Customer Success Manager, Switchee 

Emma joined Switchee’s Customer Success Team in 2022. With 20 years of experience in marketing and communications, most recently in digital marketing, she truly understands the importance and impact of effective, relevant, and engaging communication. 

Emma delivers successful, quantifiable outcomes by working in partnership with Switchee’s social housing customers.  She helps ensure integration of Switchee data into day-to-day operations to make quantifiable, data-led decisions, whilst understanding the challenges faced by Housing Associations and Local Authorities. 

She is passionate about improving the lives of those living in social housing, believes in the power of data to make the invisible visible, and the need for transformation to shift from a reactive to a proactive approach in the management of social housing.

Connect with Emma on LinkedIn

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