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Preparing for what’s next: 

A conversation on regulation, resident safety, and how data is shaping housing operations    

26th Aug 2026 | 11:00 - 12:00


Join Emma Bitting, Senior Customer Success Manager at Switchee, and Joe Williams,  Executive Director of Customer Service at SettleParadigm, for a focused, live discussion on how housing providers can stay ahead of growing operational and regulatory pressures, from Awaab’s Law and consumer standards to damp & mould management, heating readiness, and winter preparedness.

Together, they will discuss how providers are responding to a rapidly changing housing landscape, and what it really takes to move from reactive approaches to proactive, data-led risk management.

Register now to join the conversation and explore how Switchee and SettleParadigm are approaching operational readiness in practice.



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Our speakers

Joe Williams,  Executive Director of Customer Service, SettleParadigm

Connect with Joe on LinkedIn

Joe Williams
Emma Bitting

Emma Bitting,vSenior Customer Success Manager, Switchee 

Emma joined Switchee’s Customer Success Team in 2022. With 20 years of experience in marketing and communications, most recently in digital marketing, she truly understands the importance and impact of effective, relevant, and engaging communication. 

Emma delivers successful, quantifiable outcomes by working in partnership with Switchee’s Social Housing customers.  She helps ensure integration of Switchee data into day-to-day operations to make quantifiable, data-led decisions, whilst understanding the challenges faced by Housing Associations and Local Authorities. 

She is passionate about improving the lives of those living in social housing, believes in the power of data to make the invisible visible, and the need for transformation to shift from a reactive to a proactive approach in the management of social housing.

Connect with Emma on LinkedIn

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