Troubleshooting

Quickly identify, understand, and resolve issues.

• My thermostat is working, but I have no heat
• My Switchee device screen is blank or unresponsive
• Message: Connectivity issues
• Switchee mobile app not working and IMEI shows “PLEASE WAIT”
• My heating or hot water isn’t working
• Troubleshooting a Boiler Receiver Unit (BRU) with no power