Contact support
This article explains how to get in touch with Switchee support teams and when they are available.
Resident support
We’re here to help you get the most out of your Switchee device. Whether you need help setting it up, troubleshooting an issue, or have a general question, our support team is ready to assist.
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Telephone: 0800 133 7957
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Email: support@switchee.com
Support hours
Our support teams are available during the following hours:
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Monday to Thursday: 9:00am – 6:00pm
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Friday: 9:00am – 5:00pm
Support is unavailable on weekends and public holidays.
What our team can help with:
Our team can support you with:
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Setting up your new Switchee device
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Heating and hot water queries
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Troubleshooting common issues
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Questions about how your device works
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General support and guidance
For downloaded PDF documentation, you can also visit switchee.com/help.
Feedback
We’re always looking to improve our service and value your feedback. If you’ve contacted our support team, we’d love to hear about your experience.
You can leave a review on our Google page, which helps us understand what we’re doing well and where we can do better.