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Message: Connectivity issues

"Your device is currently having some connectivity issues we’d like to fix it."

When your Switchee device displays a message like Your device is currently having some connectivity issues we’d like to fix it it means the device isn't connecting to the Switchee servers as it should.

Why your Switchee device might lose connection

Your Switchee device uses a SIM card to connect to a mobile network (like 2G, 3G, or 4G) and send data to Switchee. If it loses connection, it could be due to:

  • Poor or no mobile signal: The device is in an area with a weak or absent mobile signal.
  • SIM card problems: The SIM card itself might be faulty, expired, or turned off.
  • Network outages: The mobile network provider might be having issues in your area.
  • Device malfunction: Rarely, there could be a problem with the Switchee device's internal parts.

The connectivity message does not cause any issues with functionality of the Switchee device manually.

Checking your Switchee device's signal:

A good connection is essential for your Switchee's Resident mobile app and other features to work properly. If it loses connection, it will show an "offline" message after 48 hours.

To check the GSM signal level on your Switchee device:

  1. Press the spanner symbol.
  2. Select "status".
  3. Select "next".
  4. The GSM level will be displayed.

What the signal levels mean:

The Switchee device can show signal strength from 0-31, or 99:

  • 0-5: Very poor or no signal. The app and other systems likely won't work.
  • 6-9: Slow app performance.
  • 10-14: Okay performance, but the app might be a little sluggish.
  • 99 - The GSM is resetting trying to find a better signal 

For more support, contact our resident support team directly:
Tel: 0800 133 7957 | Email: support@switchee.com