Troubleshooting the Switchee Resident mobile app
How to fix common mobile app issues
If you’re having trouble with the Switchee Resident mobile app, most issues are quick and easy to fix.
The app is an extra feature only. Even if the app isn’t working, your Switchee smart thermostat will always work manually for:
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Heating
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Hot water (where available)
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Temperature and schedules
Follow the steps below in order, as most problems are resolved early on.
1. Quick fixes (try these first)
These steps fix most app issues.
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Uninstall and reinstall the app
This resolves around 9 out of 10 problems. -
Check your internet or GSM signal
A poor connection can prevent the app from communicating with your Switchee device. -
Check your email address carefully
Login details are case sensitive
(for example: John.Doe@email.com is different from john.doe@email.com -
Check your junk or spam folder
Pairing codes are sometimes filtered into junk email.
2. Pairing the app again
If you’re having pairing issues:
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Go to account settings in the app
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Select view paired devices
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Choose unpair device (if already paired)
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Start the pairing process again using a new pairing code
Important pairing tips:
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Enter the pairing code within 1 minute or it will expire
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Do not press cancel during pairing
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Wait for the process to fully complete
3. Common error messages and fixes
| Error message / code | What it means | What you can do |
|---|---|---|
| [P06] Switchee device not registered | Device isn’t registered | Complete this form to register the device or email Switchee support |
| Start of structure/map found where not expected | Data issue | Perform a hard reset on the thermostat |
| Not processing app commands | Low GSM signal | Try a hard reset, then re-pair |
| Something went wrong (SMS issue) | Messaging error | Email Switchee support |
| [IN02] App initialisation failed | Incompatible SIM | Email Switchee support |
| Pairing not possible – Reason: start | Pairing cancelled too quickly | Wait a few minutes, try again, don’t cancel |
| Pairing not possible – Reason: timeout | Code expired | Request a new code and enter it within 1 minute |
4. Still not working?
If the app still isn’t working:
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Email support@switchee.com with details of the issue and any error code shown
If you cannot control heating or hot water and the issue is urgent:
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Contact your housing provider directly
Watch the video below for a guided walkthrough of the app, or download the PDF user guide for step-by-step instructions on using all app features.